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Life in the USA Public Services II Consumer Issues
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Customer Service
Most good stores and mail order companies have customer service departments. If you have a legitimate problem with something you buy, you can politely complain. Don't get excited, and make sure you spell out the problem clearly. If you have trouble with a store after you have gone through this polite process, threaten to bring them to court, expose them to damaging publicity, or complain to the local consumer protection authorities. The public library will have resource information on how to do this. Next Section: Dishonest Practices Public Services II: Chapter Home
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